Frequently Asked Questions

1. What materials do you use?

Our pieces are made from premium gold-plated brass and 925 sterling silver, designed to give you a luxurious look and feel at an accessible price point.

2. Is your jewelry waterproof?

While our jewelry is made with quality plating, it’s best to avoid water, perfumes, lotions, and sweat to preserve the shine and longevity.

3. Do you offer solid gold or pure silver pieces?

No, we do not currently offer solid gold or pure silver items. Our pieces are plated for affordability while maintaining a high-end finish.

4. How long will my jewelry last?

With proper care, our jewelry can last a long time. Please refer to our Jewelry Care Guide for tips on how to store and maintain your pieces.

5. Do you offer a warranty?

Yes, we offer a 30-day warranty that covers manufacturing defects. Visit our Jewelry Warranty page for full details.

6. Do you accept returns or exchanges?

We do not offer returns, but we accept exchanges for defective or damaged items reported within 3 days of delivery. Items must be unused and in original packaging.

7. How long does shipping take?

Delivery times vary by location. Local orders typically arrive within 2–5 business days, while international delivery may take 7–14 business days.

8. How can I track my order?

Once your order ships, you’ll receive a tracking number via email or WhatsApp (depending on your contact details provided).

9. Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery timelines will vary depending on your destination.

10. Do you provide Pay on Delivery (POD)?

We only accept prepaid orders for security reasons and to provide you with an enhanced customer experience.

11. Do you offer custom jewelry orders?

At the moment, we do not offer custom orders. However, we are continuously exploring new ways to enhance our product offerings, and custom options may become available in the near future.